The RF Lockout Is Done, What's Next?

[DGatzby]

1 service guy told me since it's a TSB it's not free and would be about $190 a few minutes after I sat in the waiting room. I told him I wanted my keys back and would find another dealership that would do this for free. Within about 2 minutes after I was walking to my car, the service manager stopped me and told me the TSB would be free since it's a customer care bulletin and not to worry. He held up to what he said.

They did not even blink or whisper money down in Bloomington. Did both for me with a smile and wink. Great service department at that one.

 

[TrackDay]

TSB was "free" for me too, but I bought a spare key and they gigged me on programming an extra key.

Yep, the initial service guy made sure to mention programming the extra key was not included in the TSB, but they gave it to me for free. He then followed it up with, "Please try to give us a 10 out of 10 when you get the survey." 😉

 

[TrackDay]

Paranoid about losing your mind? Is four enough TD?

Some people tell me I have a problem. Can't remember who though.

 

[Speedy!]

Stellantis dings the dealerships pocket book if they don't get a 10 on the survey.

 

[BULL]

Stellantis dings the dealerships pocket book if they don't get a 10 on the survey.

I was pressured into doing a survey from my dealership, I said in the survey that I was coerced to do it...

 

[DavidKFla]

I was pressured into doing a survey from my dealership, I said in the survey that I was coerced to do it...

Great surveys = faster service appointments. Just saying.

 

[Paladin06]

Stellantis dings the dealerships pocket book if they don't get a 10 on the survey.

They should ding them for ADM's.

 

[Unholy707]

Great surveys = faster service appointments. Just saying.

What happened to great surveys because of faster service? Shouldn’t have to reward them to do their job - should be rewarded for doing an exceptional job

 

[DavidKFla]

What happened to great surveys because of faster service? Shouldn’t have to reward them to do their job - should be rewarded for doing an exceptional job

It's now a clown world. Part of the social scoring going on.

 

[Paladin06]

What happened to great surveys because of faster service? Shouldn’t have to reward them to do their job - should be rewarded for doing an exceptional job

Yeah and how about a tip for fast food restaurant workers?? Not this old man, no damn way.

 

[BULL]

Yeah and how about a tip for fast food restaurant workers?? Not this old man, no damn way.

I agree


I tip employees that are on partial wages because they are also expected to earn tips.

Employees like what you're referring to that earn a full hourly wage, and haven't "served" me in the same way a waitress does haven't earned a tip in my book.

 

[TheRedKey]

Great surveys = faster service appointments. Just saying.

They keep a record of individual customer's surveys?

 

[DavidKFla]

They keep a record of individual customer's surveys?

The dealership gets the survey results.

 

[TheRedKey]

The dealership gets the survey results.

Of course. How does that translate to great survey = faster service appts?

 

[DavidKFla]

Of course. How does that translate to great survey = faster service appts?

Nevermind. It's really nothing.

 

[Harry]

In case anyone missed one… Haven’t thought of these skits in years.

 

[BULL]

In case anyone missed one… Haven’t thought of these skits in years.

A few in there I haven't seen, which surprised me.

 

[ACMAVRO]

Finally got RF lockout done. Brought it in to change the starter and figured might as well. Charged me $70.00 for 3 keys

 

[Unholy707]

Killswitches and be done. They can still mimic your key if they capture the signal

 

[vortecd]

Finally got RF lockout done. Brought it in to change the starter and figured might as well. Charged me $70.00 for 3 keys

Some will charge labor time