Recommendations for warranty work in Phoenix

[BULL]

https://www.moparamerica.com/oem-parts/mopar-supercharger-68271244am


2.4L Supercharger

 

[AeroF16]

Dealer had a look at it today before doing the V86 recall. They didn't know anything about the S/C failures, I gave them the star case number and they said something to the extent of "your vin didn't pull anything up regarding that star case". Not sure what that means.

Got the car home today and grabbed a mirror to look at the plaque on the back of the supercharger. Mine ends in AF.

The noise has not really gotten any worse, yet. My dealer doesn't seem to be fighting me, they just seem ignorant to the process. They offered to look at it with me there so I could show them the noise I am concerned about but my car only sounds noticeably bad on a cold start, so I'd have to drop it off and then show up in the morning and be there for the first crank. I'll probably pursue that option.

What happens if I get it documented that I have concerns about it, while the car is under warranty, and then it fails a year from now out of warranty? Do I eat that cost?

 

[Diboblo]

@DodgeCares

Open a case, with them. They can help you and the dealer navigate this.

The Star Case is just a point if reference, to show that FCA has acknowledged this issue. It is not a recall, or TSB.



Bob

 

[BULL]

Dealer had a look at it today before doing the V86 recall. They didn't know anything about the S/C failures, I gave them the star case number and they said something to the extent of "your vin didn't pull anything up regarding that star case". Not sure what that means.

Got the car home today and grabbed a mirror to look at the plaque on the back of the supercharger. Mine ends in AF.

The noise has not really gotten any worse, yet. My dealer doesn't seem to be fighting me, they just seem ignorant to the process. They offered to look at it with me there so I could show them the noise I am concerned about but my car only sounds noticeably bad on a cold start, so I'd have to drop it off and then show up in the morning and be there for the first crank. I'll probably pursue that option.

What happens if I get it documented that I have concerns about it, while the car is under warranty, and then it fails a year from now out of warranty? Do I eat that cost?

My limited understanding of warranty law says that if it's in process before the warranty ends, then it must be covered. I think the variable here is that just because you "mention" it, doesn't mean that it's being worked on...

 

[AeroF16]

Thanks guys.

@DodgeCares , any advice?

 

[Hellcatcfp]

Thanks guys.

@DodgeCares , any advice?

AeroF16, have any video of your SC?

 

[AeroF16]

AeroF16, have any video of your SC?

See page 1 of this thread. The cold start video is the first one posted and that's where I really notice the sound.

Once the engine is warm, it's not as bad and that's the second video.

 

[AeroF16]

Here is the pic from the back of the supercharger...

 

[Hellcatcfp]

See page 1 of this thread. The cold start video is the first one posted and that's where I really notice the sound.

Once the engine is warm, it's not as bad amd thats the second video.

My apologies...got them now. Haven't listened to mine cold for a while, but the warm sound is like mine. Will listen to mine cold more closely for comparison.

 

[DodgeCares]

Thanks guys.

@DodgeCares , any advice?

We recommend following up with us privately so we can collect your information. Once received we will connect you with a case specialist to ensure your concerns are documented. The specialist will also work in tandem with your dealer to assist with resolving your concerns.

Lamar
DodgeCares

 

[AeroF16]

Thanks Lamar, I'll send a PM over now!

30 second video from a cold start this morning...

 

[AeroF16]

I took a video once I got to work this morning, with the engine warm, and then on shutdown. I'll upload them when I get home this evening but the shutdown video sounds identical to @Diboblo 's video to me.

 

[Hellcatcfp]

I took a video once I got to work this morning, with the engine warm, and then on shutdown. I'll upload them when I get home this evening but the shutdown video sounds identical to @Diboblo 's video to me.

Yeah...I hear the bearing noise. Mine has gotten louder since new as well, but mine doesn't have that bearing whine. Yours is more pronounced IMHO.

 

[AeroF16]

Yeah...I hear the bearing noise. Mine has gotten louder since new as well, but mine doesn't have that bearing whine. Yours is more pronounced IMHO.

The noise doesn't necessarily bother me, I expect they all make some noise after a bit of use, just want to make sure I don't end up with a failed supercharger the day after my car is out of warranty haha.

 

[AeroF16]

Warmed up, after 25 minute drive to work:

And shutdown:

 

[AeroF16]

We recommend following up with us privately so we can collect your information. Once received we will connect you with a case specialist to ensure your concerns are documented. The specialist will also work in tandem with your dealer to assist with resolving your concerns.

Lamar
DodgeCares

So anyone know how to actually get a hold of @DodgeCares other than the forums?

Sent a pm but no response as of yet, not sure how often they're on here.

 

[EricG]

^^^IMO you are lucky as hell they even saw your post!

 

[AeroF16]

^^^IMO you are lucky as hell they even saw your post!

So is there another course of action? Should I try contacting SRT?

 

[EricG]

Wish I could help you..IMO if you have a dealer that is willing to help/work with you I would pursue that route since you still have a little warranty left.

To me your car does not sound abnormal really...but I've never been around one with a bad blower to hear. These cars are kind of noisy anyway so it's hard to tell sometimes.

 

[AeroF16]

Wish I could help you..IMO if you have a dealer that is willing to help/work with you I would pursue that route since you still have a little warranty left.

To me your car does not sound abnormal really...but I've never been around one with a bad blower to hear. These cars are kind of noisy anyway so it's hard to tell sometimes.

I agree, it doesn't sound terrible to me but it did have an audible change on cold start one morning, enough to where I started my car and thought "what is that?". Now, I cannot un-hear it! When I listen to the comparison videos though, it seems clear to me that mine is probably starting to go bad.

Just looking for some reassurance either way. Maybe Dodge knows that 95% of the blowers with the AF part number had bad bearings or maybe not a single one of the bad blowers was an AF part number. Maybe they can tell me which dealer in the city to actually take it to, someone well versed in the issue.

I actually hope it's not an issue because my car runs and drives great as is!