You are partially, correct. I'm on my 3rd Mopar dealership. The first, the service sucked, we found another, real fast. The second, we were ripped off in the service and they lied about it. We had bought one car, but it was the last. The third dealer, had good service and gave us a decent deal on new cars/trucks. Then, as the story goes, good things come to an end, they ripped us on a new car. Will never buy another car there, but the service is good, as I watch them. Now, for new vehicles, I purchase online, saving thousands. Florida is the worst state to buy vehicles, I hope the service remains acceptable, at the current dealership, to find another dealer, is a long haul. Consumer, beware...